Damage and Return Policy

At Ancksu Jewlery ,we understand that situations may arise where a piece may not meet your expectations, or damage occurs during transit or handling. Our goal is to ensure your satisfaction with every purchase, which is why we offer the following damage and return policy:

Damage Policy

  1. Inspection Upon Arrival: Please inspect your jewelry immediately upon receipt. If you notice any damage or defects, contact us within 7 days of receiving your order. After this period, we may not be able to process any damage claims.

  2. Reporting Damage: To initiate a claim, please email us at ancksujewleryassist@gmail.com

    with the following:

    • Order number

    • Clear photos of the damaged jewelry and packaging

    • A brief description of the damage or issue

  3. Replacement or Repair: Once we review your claim, we will offer a replacement, repair, or refund depending on the situation. All damaged pieces must be returned before a replacement or repair can be processed.

  4. Shipping Costs: We will cover the cost of return shipping for damaged items.

Return Policy

  1. Eligibility for Returns: We accept returns on jewelry within 14 days of purchase, provided the item is in its original, unworn condition, with all packaging and documentation intact. Custom or personalized items are non-returnable.

  2. How to Return: To initiate a return, please contact us at [Your Email Address] with your order number and the reason for return. We will provide you with return instructions.

  3. Refund Process: Once your return is received and inspected, we will process your refund to the original payment method. Please allow up to 7 business days for the refund to appear in your account.

  4. Shipping Costs: The customer is responsible for return shipping costs, unless the item was damaged or defective.

Exclusions

  • Items purchased on sale or with a discount are final sale and not eligible for return.

  • Items that have been altered or repaired by a third party are not eligible for return or exchange.

We are committed to providing you with a seamless experience and will do our best to resolve any issues in a timely and fair manner. If you have any further questions or concerns, please don't hesitate to contact us at ancksujewleryassist@gmail.com

Thank you for choosing Ancksu!